Have questions? We’ve got answers!
Our Frequently Asked Questions (FAQ's) page is here to help you navigate everything JuanaShoppe has to offer. Whether you’re curious about ordering, delivery, payment options, product details, or store policies, we’ve compiled the most common inquiries to make your experience smooth and hassle-free.
Frequently Asked Questions
Below are some commonly asked questions about JuanaShoppe.
Do you ship products?
No. We do not ship or mail any cannabis products displayed on our website. JuanaShoppe operates exclusively within the legal delivery zone of Long Beach, California and does not participate in any illegal activity.
We are a licensed cannabis delivery service operating under an active license provided upon request (see footer below for license number). All orders are delivered by our verified drivers directly to customers within our approved service area — never shipped or transported outside California.
What forms of payment do you accept?
For compliance and safety reasons, we do not accept credit or debit cards. Payment options will be confirmed once your ID and order items are verified and confirmed.
What are the age requirements to place an order?
We strictly follow California state cannabis regulations:
- 21 years of age or older: May order without a medical recommendation and a valid ID, LIC, or Passport.
- 18 years of age or older: Must provide a valid medical recommendation from a licensed physician.
- All customers must verify their identity by submitting a selfie holding the same ID used on the order.
- The person who places the order must be the same person who receives the delivery.
- We also cannot deliver near or on school campuses, per state and city law.
Returns, Refunds or Exchanges
Below are some of are common questions about products.
What happens if my bag or jar is short?
All products are purchased from legally licensed brands and manufacturers, so the likelihood of flower or other items being underweight is highly unlikely. However, if you notice an issue, you may submit images of the product as-is within 24 hours from the date of your delivery. Once verified, we will contact the vendor or distributor regarding the issue.
What happens if the product I ordered is expired?
We make every effort to ensure products are fresh and properly stored. If you receive a product that is expired or compromised, please contact us immediately. Verified expired products will be replaced or refunded.
What happens if my vape or cartridge is clogged or leaking?
If your vape or cartridge is clogged, leaking, or otherwise defective, please contact us immediately upon receipt of your order. We will review your issue and, if verified, provide a replacement at no extra cost.
Lab Results COA's
At JuanaShoppe Delivery, we prioritize transparency and quality by working with trusted brands in the cannabis industry. While we do not directly provide Certificates of Analysis (COAs) for all products, each brand is responsible for conducting lab testing and making results available upon request.
To obtain a COA for a specific product, we recommend contacting the brand directly for the most current lab results. Below is a list of brands we carry—please visit their official websites or contact them for testing details:
Legal Disclaimer
This product is derived from hemp and contains less than 0.3% Delta-9 THC in accordance with the 2018 Farm Bill. JuanaShoppe makes no health or medical claims. It is the customer’s responsibility to understand local laws before purchasing.
Official FDA Disclaimer
The statements made regarding these products have not been evaluated by the Food and Drug Administration. The efficacy of these products has not been confirmed by FDA-approved research. These products are not intended to diagnose, treat, cure or prevent any disease. All information presented here is not meant as a substitute for or alternative to information from health care practitioners. Please consult your health care professional about potential interactions or other possible complications before using any product.
DELTA-8 Disclaimer
This product is not available for shipment to the following states: Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Kentucky, Idaho, Iowa, Michigan, Mississippi, Montana, New York, Nevada, North Dakota, Oregon, Rhode Island, Utah, Vermont, Washington.
THCA Disclaimer
This product is not available for shipment to the following states: Alaska, Arizona, California, Colorado, Connecticut, Delaware, Idaho, Iowa, Michigan, Mississippi, Montana, Nevada, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Carolina, Utah, Vermont, Virginia, Washington, West Virginia.
THC Disclaimer
THC Disclaimer: Products on this website contain less than 0.3% tetrahydrocannabinol Delta 9 (THC), which is within the legal limit defined by the United States Farm Bill of 2018. The use of products containing THC may have psychoactive effects, which can impair motor skills and cognitive function. Furthermore, the legality of THC-containing products may vary by state or country. It is the responsibility of the user/buyer to comply with local laws and regulations regarding the use of THC-containing products.
Additional Info
The states listed below have implemented restrictions on the sale of this product. We therefore cannot offer this product for sale in said states: Alaska, Arizona, Colorado, Connecticut, Delaware, Idaho, Iowa, Maryland, Massachusetts, Michigan, Mississippi, Montana, New York Nevada, North Dakota, Oregon, Rhode Island, Utah, Virgina, Washington
JuanaShoppe operates this website for informational purposes only. We do not engage in online sales or shipping of products. The content on this site is subject to change. For any inquiries, please contact us at info@juanashoppe.com